We wanted to share this relevant information with our customers at this time of an unprecedented health crisis. We hope you find this information valuable, and we wish you good health.
HP is dedicated to providing customers with market-leading business solutions that help them be innovative, productive and support their well-being. With public health concerns over the SARS-CoV-2 virus and COVID-19 disease, also known as Coronavirus, spreading worldwide, HP wants customers to have the information they need to effectively clean HP devices and to assist customers in maintaining a healthy work environment.
The Centers for Disease Control and Prevention (CDC) recommends cleaning surfaces, followed by disinfection, as a best practice for the prevention of Coronavirus and other viral respiratory illnesses in households and community settings.
HP Business Personal Systems & Office Imaging & Printing Systems
A CDC-recommended disinfectant that is also within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. Please follow the steps below to use the CDC recommended alcohol solution to clean high-touch, external surfaces on HP products:
1. Wear disposable gloves made of latex (or nitrile gloves if you are latex-sensitive) when cleaning and disinfecting surfaces.
2. Turn off the device and disconnect AC power (for printers, devices should be unplugged from the outlet). Remove batteries from items like wireless keyboards. Never clean a product while it is powered on or plugged in.
3. Disconnect any external devices.
4. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol / 30% water. Do not use fibrous materials, such as paper towels or toilet paper. The cloth should be moist, but not dripping wet. Isopropyl Alcohol is sold in most stores, usually in a 70% Isopropyl Alcohol / 30% Water solution. It may also be marketed as rubbing alcohol.
5. Do not spray any liquids directly onto the product.
6. Gently wipe the moistened cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels or USB ports located on the printer control panels, as moisture entering the inside of an electronic product can cause extensive damage to the product.
7. Start with the display or printer control panel (if applicable) and end with any flexible cables, like power, keyboard and USB cables.
8. When cleaning a display screen or printer control panel, carefully wipe in one direction, moving from the top of the display to the bottom.
9. Ensure surfaces have completely air-dried before turning the device on after cleaning. No moisture should be visible on the surfaces of the product before it is powered on.
10. After disinfecting, copier/scanner glass should be cleaned again using an office glass cleaner
sprayed onto a clean rag to remove streaking. Streaking on the copier/scanner glass from the CDC recommended cleaning solution could cause copy quality defects.
11. Gloves should be discarded after each cleaning. Clean hands immediately after gloves are removed.
Many common household cleaners and disinfectants can damage electronic products. Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride or any petroleum-based materials, such as gasoline, paint thinner, benzene or toluene. Some disinfecting wipes containing bleach and hydrogen peroxide can be used on select Healthcare Edition products only. Wipes containing bleach and hydrogen peroxide should not be used on any other products.
FAQ for Cleaning Your HP Product
Q: How can I disinfect my HP devices to help prevent Coronavirus?
A: You can clean your HP devices by using a CDC-recommended disinfectant that is comprised of 70% isopropyl alcohol and 30% water. To use the recommended alcohol solution to clean and disinfect high-touch, external surfaces on HP products, please follow the guidelines found in this document.
Q: Can I use bleach or peroxides to disinfect my PC or Printer?
A. Some disinfecting wipes containing bleach and hydrogen peroxide can be used on select Healthcare Edition products only. Wipes containing bleach and hydrogen peroxide should not be used on any other products.
Q: Will the letters and symbols on my keyboard disappear from cleaning?
A: Some chemicals are very harsh and can damage non-HP Healthcare Edition keyboards and other surfaces. By following the steps outlined in this document to clean your device, you can reduce the risk of damaging your keyboard or other surfaces.
Q: What portions of my devices are safe to clean?
A: All external components of your PC or printer can be cleaned using the recommended solution, including ports, cables, keyboard keys, rubber, plastic, metal surfaces, displays and printer control panels. Please reference the cleaning guidelines for more information.
Q: How often can I clean my PC, keyboard, mouse, display or printer?
A: HP recommends cleaning your non-Healthcare Edition devices a maximum of 3-5 times per day. Excessive cleaning of your non-Healthcare Edition device with any cleaning solution can lead to potential wear on component.
Jacobs Gardner will continue to provide tips for keeping your surrounding clean and sanitized, and we wish our customers good health in the weeks ahead.